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| Accepted
Forms of Payment |
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| personal
checks and money orders accepted |
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| Shipping
Methods |
| Products
delivered in the United States are shipped via FedEx Ground, 2-Day, or
Standard Overnight. Personalized items and orders for Hawaii,
Alaska, and Puerto Rico are shipped via the US Postal Service, UPS,
or FedEx. We
also ship to military addresses using the US Postal Service. For
shipping rates and turnaround times during the regular seasons, click
here. For Christmas turnaround times, click here |
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| International
Shipping |
| We
ship via US Postal (shipments generally take 7 days, plus additional time to pass through customs) to the
following areas: Canada, Europe, China and Japan. Please note that, although we mark the items as
gifts, there are at times customs charges assessed when the product arrives at the country of origin. The
recipient of the item will be asked to pay the customs fees upon delivery when applicable. If the recipient
rejects the gift or refuses to pay the charges, we will have to charge the purchaser's credit card for the
fees incurred for customs, or for return shipping of the gift back to us (only when applicable). If this occurs,
we will inform the purchaser by email of any assessed charges, and provide proof if requested. |
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| Your
Receipt |
The
majority of Baby Gift Idea customers
are gift buyers. Therefore, our policy is to never
include the receipt with your order. Instead, a
receipt is instantly e-mailed to your e-mail address
as soon as the purchase is complete. The receipt
contains all necessary information regarding your
order. |
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| Return
Policy |
| For
our personalized products, we do not allow refunds. If a spelling
error was made on our part, e-mail
us. We will replace the item at no additional charge. If a
product arrives broken/damaged, e-mail
us within 5 days and we will issue a return # and arrange shipping for
you to exchange the item at no charge to you.
For all other returns, we do not
charge a restocking
fee but return shipping of the item to us is at the
expense of the sender. Before returning an item,
send an e-mail to us within 10
days of receipt
of your order and we
will give you a
return #
to mark on your package. Please note
that
returned items must be in new condition
with
unopened packaging and products in tact.
If an exchange is desired, please send us an
e-mail within 10 days of
receipt of your order.
Postage to ship the item to us and also
for us to ship the new
item out is at the
expense of the person
requesting the
exchange. Exchanged items must be in
new condition
with unopened packaging
and products in tact.
** Packages returned by UPS as undeliverable
or rejected by recipients incur a $10.00
returned item fee by UPS. Because our
account is automatically charged, please
double check ship-to information before
placing your order as we must unfortunately
pass this charge onto you, the purchaser
in such an event.
UPS' standard procedure if a recipient is not
there to receive a package is to leave a
notification slip at the residence. UPS will
return the next 2 consecutive days to re-deliver.
If the recipient is still not home and has not
called the 800 number on the slip to arrange
delivery, the package is returned to us and a
$10.00 returned item fee is assessed which we
must, unfortunately, pass on to you, the customer.
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| Customer
Satisfaction Policy |
At Baby Gift Idea, we strive to make all of
your purchases exactly how you want them, and ship
your gift(s) out when promised. If at any
time you have concerns, please just let us know.
We will be more than willing to assist you, and
thereby put you at east about your online experience
with us.
We want you to have a truly pleasurable
shopping experience, so please let us know
if you require further information
regarding our store policies.
E-mail:
help@babygiftidea.com |
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| Your
Privacy and Security |
As a valued customer,
Baby Gift Idea
respects your
personal and credit card
information.
We do not share your information
with any third parties without your prior
knowledge and approval.
The online orders you place at
Baby Gift Idea.com
are 128-bit encrypted
for the utmost security. Under
the
Fair Credit Billing Act, you cannot be
held liable for more than $50.00 of
unauthorized
charges on your card.
Because we believe strongly
in the
secure standards of our ordering
system,
we will be happy to
assume a $50.00 charge
were
you to become a victim of credit
card fraud
occurring as a
result of ordering through our
store.
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| Gift
Wrapping |
Baby
Gift Idea.com provides a gift wrapping
service for $5.25 per order.
This covers wrapping
of every item in your order that can be wrapped.
Some products can not be effectively gift
wrapped due to their size or
shape. If one or
more products from your order are wrapped, the
$5.25 fee would apply. If none of
the items in
your order are able to be wrapped,
we will
simply refund you the $5.25. As
stated
on the
product pages, some personalized items and
rugs
may not be gift wrapped. |
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| Faxing
or Mailing Orders |
If
you would prefer to print your order form and mail or
fax it to us, simply add items to your cart as if you are ordering
online. You will be given an option to have your order form
e-mailed to you for offline ordering. Select that option, enter
your e-mail address, and your order form will be instantly delivered to
your e-mail inbox! Then, print it out and fax or mail it to:
Baby Gift Idea
489 Columbia Industrial Blvd, Ste. 104
Evans, GA 30809
Fax (706) 364-1575
Attn: Orders
Customer Service Toll Free Number:
866-370-GIFT (4438)
View site map |
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